Company Name :Wipro
Job Designation : Customer Service Engineer - Platform & Storage
Experience: 2-4 YEARS
Roles & Responsiblities:
Responsible for sustenance and problem troubleshooting on multiple technology on IBM AIX Platform. Ensure that service delivery takes place based on the Service level agreements Develop and sustain ex cellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues. Ensure that quality is used as a tool to improve customer sa tisfaction and enhance service delivery.Responsible for handling technical escalations Provide technical assistance to other team members by way of assisting them in solving challenging technical prob lems , sharing technical knowledge and adhering to quality processes in ensuring team objectives are met. Responsible for analyzing all calls and ensuring that the calls get closed and customer satisf ied. Established and enhance relationship with customers/clients and Principals
Functional Area:
Platforms-Windows/ IBM/ Solaris/ HP/ Linux/ Unix/ Novel
Location: Bangalore
About us :
Wipro Infotech is the leading strategic IT partner for companies across India and Middle East - offering integrated IT solutions. We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. Wipro Infotech helps you drive momentum in your organisation - no matter what domain you are in.
Backed by our strong quality processes and rich experience managing global clients across various business verticals, we align IT strategies to your business goals. Along with our best of breed technology partners, Wipro Infotech also helps you with your hardware and IT infrastructure needs.
Wipro Infotech is a part of USD 5 billion Wipro Limited (NYSE:WIT) with a market capitalization of USD 24 billion. The various accreditations that we have achieved for every service we offer reflect our commitment towards quality assurance. Wipro Infotech was the first global software company to achieve Level 5 SEI-CMM, the world's first IT company to achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM. Currently, we have 13 regional offices in India besides offices in the UAE, Bahrain, Egypt and KSA.
In today's world where IT infrastructure plays a key role in determining the success of your business organisation, Wipro Infotech helps you derive maximum value from your IT investments. We offer our clients the full array of IT lifecycle services. From technology optimisation to mitigating risks, there is a constant demand to evaluate, deploy and manage flexible, responsive and economical solutions. Outsourcing non-core operations can help you transform your business into a leaner and smarter organisation with greater adaptability to changing economic and business trends.
In a maturing outsourcing market where both clients and vendors are becoming increasingly adept at understanding the fundamentals needed to develop a lasting relationship, Wipro Infotech offers you a partnership that goes beyond merely providing a solution. Spurred on by the goal of creating new business processes and innovative models to help our customers gain new levels of efficiency, differentiation, and flexibility, Wipro Infotech offers you Total Outsourcing Services (TOS).
This powerful service offering ensures dynamic solutions that offer total process visibility resulting in pre-emptive solving of problems or issues even before they can manifest and affect your business performance.
Our solutions eschew the immature model of offering ad hoc solutions that dwell on pricing, labour arbitrage and granular level contracts within tower groups to solutions that tend towards being a strategic corporate initiative. This ensures delivery of results against service levels, larger scope relationships that enable service providers to respond quickly and flexibly and transfer of day-to-day responsibilities.
Apply Here :
Job Designation : Customer Service Engineer - Platform & Storage
Experience: 2-4 YEARS
Roles & Responsiblities:
Responsible for sustenance and problem troubleshooting on multiple technology on IBM AIX Platform. Ensure that service delivery takes place based on the Service level agreements Develop and sustain ex cellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues. Ensure that quality is used as a tool to improve customer sa tisfaction and enhance service delivery.Responsible for handling technical escalations Provide technical assistance to other team members by way of assisting them in solving challenging technical prob lems , sharing technical knowledge and adhering to quality processes in ensuring team objectives are met. Responsible for analyzing all calls and ensuring that the calls get closed and customer satisf ied. Established and enhance relationship with customers/clients and Principals
Functional Area:
Platforms-Windows/ IBM/ Solaris/ HP/ Linux/ Unix/ Novel
Location: Bangalore
About us :
Wipro Infotech is the leading strategic IT partner for companies across India and Middle East - offering integrated IT solutions. We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. Wipro Infotech helps you drive momentum in your organisation - no matter what domain you are in.
Backed by our strong quality processes and rich experience managing global clients across various business verticals, we align IT strategies to your business goals. Along with our best of breed technology partners, Wipro Infotech also helps you with your hardware and IT infrastructure needs.
Wipro Infotech is a part of USD 5 billion Wipro Limited (NYSE:WIT) with a market capitalization of USD 24 billion. The various accreditations that we have achieved for every service we offer reflect our commitment towards quality assurance. Wipro Infotech was the first global software company to achieve Level 5 SEI-CMM, the world's first IT company to achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM. Currently, we have 13 regional offices in India besides offices in the UAE, Bahrain, Egypt and KSA.
In today's world where IT infrastructure plays a key role in determining the success of your business organisation, Wipro Infotech helps you derive maximum value from your IT investments. We offer our clients the full array of IT lifecycle services. From technology optimisation to mitigating risks, there is a constant demand to evaluate, deploy and manage flexible, responsive and economical solutions. Outsourcing non-core operations can help you transform your business into a leaner and smarter organisation with greater adaptability to changing economic and business trends.
In a maturing outsourcing market where both clients and vendors are becoming increasingly adept at understanding the fundamentals needed to develop a lasting relationship, Wipro Infotech offers you a partnership that goes beyond merely providing a solution. Spurred on by the goal of creating new business processes and innovative models to help our customers gain new levels of efficiency, differentiation, and flexibility, Wipro Infotech offers you Total Outsourcing Services (TOS).
This powerful service offering ensures dynamic solutions that offer total process visibility resulting in pre-emptive solving of problems or issues even before they can manifest and affect your business performance.
Our solutions eschew the immature model of offering ad hoc solutions that dwell on pricing, labour arbitrage and granular level contracts within tower groups to solutions that tend towards being a strategic corporate initiative. This ensures delivery of results against service levels, larger scope relationships that enable service providers to respond quickly and flexibly and transfer of day-to-day responsibilities.
Apply Here :
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