Company Name : HDFC
Job Designation :Team Leader - Customer Service (Regional Call Centre)
Experience: 2+Years
Functional Area: Marketing, Advertising, MR, PR
Work Location Chennai
Responsibilities
Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center.
Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.
Call escalations and Callbacks wherever required.
Call Roster Planning and leave planning to ensure optimum utilization of resources.
Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling.
Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix.
Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements.
Requirements
Excellent and Preferably Multilingual Communication Skills (oral & written)
Good Interpersonal Skills
1-3 years of similar experience in Customer Services Industry preferably in a team leader role
Computer Literacy
About us :
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". We realised that only a single-minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal.
It is extremely gratifying that our efforts towards providing customer convenience have been appreciated both nationally and internationally.
HDFC Bank recognizes the importance of good corporate governance, which is generally accepted as a key factor in attaining fairness for all stakeholders and achieving organizational efficiency. This Corporate Governance Policy, therefore, is established to provide a direction and framework for managing and monitoring the bank in accordance with the principles of good corporate governance.
Apply Here :
Job Designation :Team Leader - Customer Service (Regional Call Centre)
Experience: 2+Years
Functional Area: Marketing, Advertising, MR, PR
Work Location Chennai
Responsibilities
Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center.
Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.
Call escalations and Callbacks wherever required.
Call Roster Planning and leave planning to ensure optimum utilization of resources.
Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling.
Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix.
Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements.
Requirements
Excellent and Preferably Multilingual Communication Skills (oral & written)
Good Interpersonal Skills
1-3 years of similar experience in Customer Services Industry preferably in a team leader role
Computer Literacy
About us :
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". We realised that only a single-minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal.
It is extremely gratifying that our efforts towards providing customer convenience have been appreciated both nationally and internationally.
HDFC Bank recognizes the importance of good corporate governance, which is generally accepted as a key factor in attaining fairness for all stakeholders and achieving organizational efficiency. This Corporate Governance Policy, therefore, is established to provide a direction and framework for managing and monitoring the bank in accordance with the principles of good corporate governance.
Apply Here :
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